X - Biannual Cycle
Y - Monthly Cycle
Z - Daily Cycle
Y1 - Evaluate portfolio stakeholder satisfaction
What
This activity evaluates the satisfaction of the internal portfolio stakeholders (portfolio board members) and external portfolio stakeholders (managers of programs and standalone projects).
Why
We want to discover dissatisfactions and related problems as soon as possible and fix them before they pile up, become too complicated, and harm programs and projects.
Who
It’s the responsibility of the portfolio manager to evaluate the satisfaction of portfolio stakeholders.
How
It’s usually best to send anonymous surveys to stakeholders to make sure they can express themselves openly. It may be necessary to have two types of surveys: one for the portfolio board members and one for the program and project managers.
Results of evaluations should be stored in the Health Register and will be used in activity Y3 to plan improvements.